CX Strategies for the Touch-less Tomorrow

Middle East

EXPERIENCE | ENGAGE | EVOLVE

When?

24th June 2021

What Time?

11:00am - 4:00pm (UAE Time)

Where?

Online

Digitization of the customer experience is a necessary complement to the overarching marketing strategy with the increasing touchpoints of a customer on the digital ecosystem. Businesses need a rich omni-channel strategy to engage with their customers.

ABOUT GLOBAL CX SUMMIT

The crisis has radically transformed the way the average consumer interacts with businesses. With consumers switching to digital platforms enabling a digital experience with the businesses, consumers -- old and new are now going beyond offline interactions.

Enterprises responded to this digital revolution by swiftly pivoting their marketing strategies to focus on digital channels. However, to enable and secure customer loyalty and expand their user base organically, marketeers and IT heads must reimagine their customer experience.

The hyper-digitization wave has had a resounding impact on the way customer experience is being delivered. Technologies and tools like real-time messaging, chatbots, AI, AR/VR amongst other digitization tools are shaping the future of a customer centric experience across various industry sectors in 2021.

The 3rd edition of Global CX Summit promises to bring the best of the customer experience leadership community to come together, share ideas and learn how to tackle the new-age CX challenges.

The event brings together 250+ CDOs, CIOs, CMOs, Heads- Customer Experience, Digital Transformation, Analytics etc. to discuss the best practices in transforming customer journey.

learn_image

Learn From Industry Leaders

Hear from a diverse group of thinkers and doers in a series of talks and workshops in a well-curated one-day agenda.

connect_image

Sharpen your skills

Use cases from the masters themselves allows you to dive into new disciplines, trends, and technologies stemming from experience.

broaden_image

Broaden your horizons

Explore new ideas and methodologies around Emerging tech, Disruptive innovation, digital transformation, and more in expert-hosted breakout sessions.

connect_image

Connect and Click

From sharing cards to direct messaging, from sponsor booth to personal meetings, Global CX Summit provides you with numerous virtual networking opportunities to meet fellow attendees and talk about the things that truly matter from the safety of your homes.

Featured discussions

Conceived with a vision to promote an idea sharing and networking platform among the CX and technology leaders, Global CX Summit will explore the pressing concerns of the industry at large in the wake of the pandemic.

Speakers 2021

Kamlesh Vora
Piyush Kumar Chowhan

Group CIO
Lulu Group

cody-byrns-speaker-founder-CB-foundation-burn-survivors-photo
Abdulaziz Alshamsan

Executive Director General Customer Experience & Corp. Comm.
Ministry of Human Resources and Social Development - KSA

namrita-mahindro-cdo-aditya-birla-group-photo
Santhakumaran Atmalingam

Global CX Consultant
CX Expert Asia

Hany.jpg
Hany Mokhtar

SVP - Head of Experiences, Mobily

Lalit.jpg
Lalit Ratnala

Head - Ecommerce & Customer Experience Magrabi

namrita-mahindro-cdo-aditya-birla-group-photo
Guil Rodrigues

AVP CX and Design Lead
Payit powered by FAB,
First Abu Dhabi Bank

namrita-mahindro-cdo-aditya-birla-group-photo
Ajay Nambiar

CSO
M3M india pvt ltd

namrita-mahindro-cdo-aditya-birla-group-photo
Rashid Doleh

Founder & Owner
Msquared Shopping Centres

namrita-mahindro-cdo-aditya-birla-group-photo
Charles Bennett

President
Customer Experience & Service Association Middle East

namrita-mahindro-cdo-aditya-birla-group-photo
Heverton Anunciacao

CEO and Project Manager
University of Customer

sai_photo
Sai Narain CDK

Head, International and Customer Channel
WPB EMEA

sai_photo
Colin Shaw

Founder & CEO
Beyond Philosophy LLC

dilpreet-oi-group-photo
Ramy AlDamati

CTO
GloryThink Group

dilpreet-oi-group-photo
Seham El Behissy

Products and Connected Services
Middle East, Groupe Renault

dilpreet-oi-group-photo
Laila Al Hadhrami

Director & Digital Transformation & Change Management Expert
MTC Oman & Oman Smart City Platform

dilpreet-oi-group-photo
Aswin Ravi

Director MEA
WebEngage

Mithil
Mithil Ajmera

CMO
MEA & India

Gauthamrhaj
Gauthamrhaj Jayalingam

Regional Head - GCC
Freshworks

Vishal Agarwal_cx.jpg
Vishal Agarwal

CEO

Suresh.jpg
Dr. Suresh Devnani

Dr, Devnani & Associates

Zohaib.jpg
Zohaib Malik

Head Customer Experience
Emrill Services LLC

250+

CX professionals

3+

Solution Showcase Slots

25+

International CX experts

5+

Hours of Re-education & Business Networking

global-customer-experience-management-summit-who-attend-photo

Job Titles

  • Customer Experience Heads
  • Customer Relations Heads
  • Customer Service heads
  • Customer Loyalty Heads
  • Customer Operations Heads
  • Contact Centre Heads
  • Heads of Product Development and Innovation

Industry Focus

  • Manufacturing
  • BFSI
  • E-commerce
  • Hospitality
  • Travel tourism
  • Aviation
  • Telecom
  • Hospitality and Healthcare
  • Entertainment
global-customer-experience-management-summit-sponsorship-photo
  • Meet pre-qualified buyers with a verified spending budgets and generate highly-targeted business leads.
  • Gain brand visibility and a competitive edge to be showcased as go-to solution provider for the CX professionals
  • Detailed analytics at every step of your presence in the virtual event and heightened engagement with buyers
  • Virtual Networking designed to accommodate quick and seamless interaction with prospects.
  • Reach your target audience by pre-scheduling meetings with potential clients and understand business specific needs.
global-customer-experience-management-summit-why-attend-photo

Customer Experience is at the top of every smart business leader's agenda. With customer expectation elevating by the day, it is imperative that industry leaders invest their resources in CX. At Global CX Summit, you will find industry experts sharing their insights and extensively covering the most relevant topics in CX. You will leave with a clear vision and be able to incorporate this to deliver best-in-class Customer Experience in this age of the empowered customer.

With interactive formats throughout, you'll get a deeper insight into the ever-evolving field of CX and develop a unique vision that will change the way you perceive and progress the verticles you impact today.

global-customer-experience-management-summit-takeaway-photo
  • Access latest market intelligence on the CX during crisis and how to build a sustainable plan for the future
  • Insightful sessions to learn and benchmark against other companies are driving CX transformation
  • Gain insights on latest technologies and solutions to improve your CX strategy and delivery
  • Understand how you can use data to derive value and refine customer loyalty
  • Explore employee engagement strategies to drive efficiency & consistent experiences

What sponsors say

What attendees say

Blogs

Partners 2021


Gold Partner

aditya-birla-group-logo-photo
aditya-birla-group-logo-photo

Showcase Partner

aditya-birla-group-logo-photo

Media Partner

aditya-birla-group-logo-photo

Past CX Sponsors

aditya-birla-group-logo-photo
burger-king-logo
godrej_logo
godrej_logo
godrej_logo
godrej_logo
godrej_logo
godrej_logo
godrej_logo
godrej_logo
godrej_logo
godrej_logo
godrej_logo
godrej_logo

Series Partners

global-customer-experience-management-conference-series-partner-logo

Request A Call Back

Would you like to speak to one of our sales associates over the phone? Just submit your details and we’ll be in touch shortly.

You can also email us if prefer:
General queries - enquiry@exito-e.com
Marketing - enquiry@exito-e.com
Phone No - 91 80 4952 2392

3rd GCX- Middle east main
telegram