CX Strategies for the Touch-less Tomorrow

Middle East

EXPERIENCE | ENGAGE | EVOLVE

When?

24^th June 2021

What Time?

11:00am - 4:00pm (UAE Time)

Where?

Online

Digitization of the customer experience is a necessary complement to the overarching marketing strategy with the increasing touchpoints of a customer on the digital ecosystem. Businesses need a rich omni-channel strategy to engage with their customers.

ABOUT GLOBAL CX SUMMIT

The crisis has radically transformed the way the average consumer interacts with businesses. With consumers switching to digital platforms enabling a digital experience with the businesses, consumers -- old and new are now going beyond offline interactions.

Enterprises responded to this digital revolution by swiftly pivoting their marketing strategies to focus on digital channels. However, to enable and secure customer loyalty and expand their user base organically, marketeers and IT heads must reimagine their customer experience.

The hyper-digitization wave has had a resounding impact on the way customer experience is being delivered. Technologies and tools like real-time messaging, chatbots, AI, AR/VR amongst other digitization tools are shaping the future of a customer centric experience across various industry sectors in 2021.

The 3rd edition of Global CX Summit promises to bring the best of the customer experience leadership community to come together, share ideas and learn how to tackle the new-age CX challenges.

The event brings together 250+ CDOs, CIOs, CMOs, Heads- Customer Experience, Digital Transformation, Analytics etc. to discuss the best practices in transforming customer journey.

Learn From Industry Leaders

Hear from a diverse group of thinkers and doers in a series of talks and workshops in a well-curated one-day agenda.

Sharpen your skills

Use cases from the masters themselves allows you to dive into new disciplines, trends, and technologies stemming from experience.

Broaden your horizons

Explore new ideas and methodologies around Emerging tech, Disruptive innovation, digital transformation, and more in expert-hosted breakout sessions.

Connect and Click

From sharing cards to direct messaging, from sponsor booth to personal meetings, Global CX Summit provides you with numerous virtual networking opportunities to meet fellow attendees and talk about the things that truly matter from the safety of your homes.

Featured discussions

Conceived with a vision to promote an idea sharing and networking platform among the CX and technology leaders, Global CX Summit will explore the pressing concerns of the industry at large in the wake of the pandemic.

Smarter Customer Experience: How DT is driving Customer Experience

A Holistic & Enterprise-Wide approach.
How To Meet the Expectation of Digital Customer.
A Seamless Approach to Change Management
The impact of the pandemic on the fraternity

Dynamic Customer Engagement

Moving From Reactive to Proactive Customer Engagement
Building The Right Technology & Resource Roadmap for Implementation of DCE
Data Deployment For a Purposeful & Meaningful Strategy

Customer Data Activation Strategy

Building A framework for Access & Activation
Dismantling Data Silos To Build Integrated Cross-Channel CX
Evaluating & Engaging the Right Customer Relationship Manager
Data Management Platform (DMP)
Privacy & Trust As An Extension of CX Strategy

The Impact of Emerging Technologies on CX Excellence:

How Emerging Technologies Improve CX
CX Visionaries are on the Leading Edge
AI Will Have The Most Transformative Impact on CX
Paving The Way For Revenue Digitization

Zero UI Pushing the Human Element to be the Center of CX

Zero UI Technologies for personalization & Seamless Experience
Designing The Customer's Journey With Zero UI
Mitigating Ambiguity with AI, ML & Deep Learning

Speakers 2021

Piyush Kumar Chowhan

Group CIO
Lulu Group

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Abdulaziz Alshamsan

Executive Director General Customer Experience & Corp. Comm.
Ministry of Human Resources and Social Development - KSA

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Santhakumaran Atmalingam

Global CX Consultant
CX Expert Asia

Hany Mokhtar

SVP - Head of Experiences, Mobily

Lalit Ratnala

Head - Ecommerce & Customer Experience Magrabi

Guil Rodrigues

AVP CX and Design Lead
Payit powered by FAB,
First Abu Dhabi Bank

Ajay Nambiar

CSO
M3M india pvt ltd

Rashid Doleh

Founder & Owner
Msquared Shopping Centres

Charles Bennett

President
Customer Experience & Service Association Middle East

Heverton Anunciacao

CEO and Project Manager
University of Customer

Sai Narain CDK

Head, International and Customer Channel
WPB EMEA

Colin Shaw

Founder & CEO
Beyond Philosophy LLC

Ramy AlDamati

CTO
GloryThink Group

Seham El Behissy

Products and Connected Services
Middle East, Groupe Renault

Laila Al Hadhrami

Director & Digital Transformation & Change Management Expert
MTC Oman & Oman Smart City Platform

Aswin Ravi

Director MEA
WebEngage

Mithil Ajmera

CMO
MEA & India

Gauthamrhaj Jayalingam

Regional Head - GCC
Freshworks

Vishal Agarwal

CEO

Dr. Suresh Devnani

Dr, Devnani & Associates

Zohaib Malik

Head Customer Experience
Emrill Services LLC

250+

CX professionals

Solution Showcase Slots

25+

International CX experts

Hours of Re-education & Business Networking

Who Attends
Why Attend
Why Sponsor
Key Takeaways

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Job Titles

Customer Experience Heads
Customer Relations Heads
Customer Service heads
Customer Loyalty Heads
Customer Operations Heads
Contact Centre Heads
Heads of Product Development and Innovation

Industry Focus

Manufacturing
BFSI
E-commerce
Hospitality
Travel tourism
Aviation
Telecom
Hospitality and Healthcare
Entertainment

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Meet pre-qualified buyers with a verified spending budgets and generate highly-targeted business leads.
Gain brand visibility and a competitive edge to be showcased as go-to solution provider for the CX professionals
Detailed analytics at every step of your presence in the virtual event and heightened engagement with buyers
Virtual Networking designed to accommodate quick and seamless interaction with prospects.
Reach your target audience by pre-scheduling meetings with potential clients and understand business specific needs.

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Customer Experience is at the top of every smart business leader's agenda. With customer expectation elevating by the day, it is imperative that industry leaders invest their resources in CX. At Global CX Summit, you will find industry experts sharing their insights and extensively covering the most relevant topics in CX. You will leave with a clear vision and be able to incorporate this to deliver best-in-class Customer Experience in this age of the empowered customer.

With interactive formats throughout, you'll get a deeper insight into the ever-evolving field of CX and develop a unique vision that will change the way you perceive and progress the verticles you impact today.

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Access latest market intelligence on the CX during crisis and how to build a sustainable plan for the future
Insightful sessions to learn and benchmark against other companies are driving CX transformation
Gain insights on latest technologies and solutions to improve your CX strategy and delivery
Understand how you can use data to derive value and refine customer loyalty
Explore employee engagement strategies to drive efficiency & consistent experiences

What sponsors say

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What attendees say

Ayush SharmaHead of Growth
Numberz

The differentiating factor was the overall experience and the collaboration of people coming together that really wanted to engage.

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Dev RamnaneHead of Business Development
Cleartax

The concept of the speed networking is unique where everyone can get few minutes with each and further connect over a meeting with the selected people.