The crisis has radically transformed the way the average consumer interacts with businesses. With consumers switching to digital platforms enabling a digital experience with the businesses, consumers -- old and new are now going beyond offline interactions.
Enterprises responded to this digital revolution by swiftly pivoting their marketing strategies to focus on digital channels. However, to enable and secure customer loyalty and expand their user base organically, marketeers and IT heads must reimagine their customer experience.
The hyper-digitization wave has had a resounding impact on the way customer experience is being delivered. Technologies and tools like real-time messaging, chatbots, AI, AR/VR amongst other digitization tools are shaping the future of a customer centric experience across various industry sectors in 2021.
The 3rd edition of Global CX Summit promises to bring the best of the customer experience leadership community to come together, share ideas and learn how to tackle the new-age CX challenges.
The event brings together 250+ CDOs, CIOs, CMOs, Heads- Customer Experience, Digital Transformation, Analytics etc. to discuss the best practices in transforming customer journey.
Hear from a diverse group of thinkers and doers in a series of talks and workshops in a well-curated one-day agenda.
Use cases from the masters themselves allows you to dive into new disciplines, trends, and technologies stemming from experience.
Explore new ideas and methodologies around Emerging tech, Disruptive innovation, digital transformation, and more in expert-hosted breakout sessions.
From sharing cards to direct messaging, from sponsor booth to personal meetings, Global CX Summit provides you with numerous virtual networking opportunities to meet fellow attendees and talk about the things that truly matter from the safety of your homes.
Conceived with a vision to promote an idea sharing and networking platform among the CX and technology leaders, Global CX Summit will explore the pressing concerns of the industry at large in the wake of the pandemic.
Executive Director General Customer Experience & Corp. Comm.
Ministry of Human Resources and Social Development - KSA
Director & Digital Transformation & Change Management Expert
MTC Oman & Oman Smart City Platform
CX professionals
Solution Showcase Slots
International CX experts
Hours of Re-education & Business Networking
The differentiating factor was the overall experience and the collaboration of people coming together that really wanted to engage.
The concept of the speed networking is unique where everyone can get few minutes with each and further connect over a meeting with the selected people.
It is an interactive and mutually productive learning experience.
An excellent panel discussion and amazing speakers
The most important value generation at this conference is the visibility.
Published on 28 Sep, 2020
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